Executive Summary

Flightpath AI is an innovative platform that leverages artificial intelligence to analyze call center data for senior living communities. The solution helps identify trends, improve operations, and optimize client interactions through advanced AI-powered analytics.

Challenge

Senior living communities face significant challenges in managing and analyzing large volumes of call center data. Traditional methods of call monitoring and analysis were time-consuming and often missed valuable insights that could improve resident care and operational efficiency.

Solution

Flightpath AI developed a comprehensive analytics platform with the following key features:

• AI-powered call transcription and analysis
• Integration with CallRail for seamless data collection
• Custom chatbot interface for data interaction
• Community-specific insights and trending analysis
• Automated FAQ generation from call patterns

Implementation

Phase 1: Core Infrastructure

• Setup of CallRail API integration
• Implementation of data storage using Supabase
• Development of AI analysis pipeline
• Creation of secure authentication system

Phase 2: Analytics Engine

• Integration of OpenAI for advanced text analysis
• Development of custom analytics algorithms
• Implementation of call pattern recognition
• Creation of data visualization components

Phase 3: User Interface

• Development of intuitive dashboard interface
• Implementation of community-specific views
• Creation of interactive chatbot interface
• Integration of reporting features

Technical Integration

The platform leverages several key technologies:

• CallRail API for call data collection
• OpenAI for natural language processing
• Supabase for secure data storage
• Vercel for application hosting
• Custom API for data processing

Results and Benefits

Initial implementation has shown several key advantages:

• Improved understanding of common resident inquiries
• Enhanced call center operation efficiency
• Better identification of training opportunities
• Data-driven decision making for community management
• Automated insight generation for staff

Future Developments

Planned enhancements include:

• Bulk CSV uploader for historical data ingestion
• Enhanced webhook integration with CallRail
• Expanded administrative capabilities
• Development of native mobile applications

The Flightpath AI platform transforms raw call center data into actionable insights, enabling senior living communities to provide better service and make more informed operational decisions.